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Airsoft-Legends customer service

At Airsoft-Legends, customer satisfaction is our top priority. We work hard every day to improve our service and make your shopping experience as easy, affordable and fast as possible. Whether you have questions about your order, want to return products or submit a complaint, we are here to help.

Independent customer reviews

Honest feedback helps us and future customers. That is why our customer reviews are managed completely independently via WebwinkelKeur. This ensures you receive reliable experiences about our service and products.

Complaints? We will resolve them.

It is possible that something may not go as planned. We regret this and will do everything we can to resolve the issue. We take complaints seriously and deal with them immediately.

How do you submit a complaint?

You can reach us via the following contact options:

Postal address:

Airsoft-Legends
Hoofdweg 384
2908 LC Capelle aan den IJssel

Email: [email protected]
Telephone: 0031 (0)10 - 307 6135

(Available Tuesday to Saturday between 11:00 and 18:00)

You can also use the complaint form on this page.

Important: If we are unavailable by telephone, please send us an email so that we can contact you.

Can't resolve the issue with us?

If your complaint is not resolved to your satisfaction, you can submit the dispute for mediation via WebwinkelKeur:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

Are you a resident of the EU? Then you can also use the European Commission's ODR platform: http://ec.europa.eu/odr

Please note: your complaint must not already be under investigation elsewhere in order to use this service.

Questions or suggestions?

Do you have any other questions, comments or ideas that could help us improve our airsoft customer service? Let us know by email. We look forward to hearing from you!